AfyaMed Supplies Refund Policy

Refund Policy for AfyaMed Supplies

At AfyaMed Supplies, we are committed to ensuring customer satisfaction with every purchase. If for any reason you are not entirely satisfied, we are here to help. Please read our refund policy carefully.

1. Eligibility for Refunds

We accept refund requests under the following conditions:

• The item received is damaged, defective, or not as described.
• The item is unused, in its original packaging, and in the same condition as when it was received.
• The refund request is made within 7 days of receiving the product.

2. Non-Refundable Items

Certain items are not eligible for refunds:

• Opened or used items.
• Items damaged due to misuse or mishandling.
• Consumables such as gauze, syringes, and first aid supplies unless they arrived defective.
• Clearance or discounted items marked as “final sale.”

3. Refund Process

To request a refund:

1. Contact us: Reach out to our customer service team at Email: support@afyamedsupplies.com or call us at (+254) 790 813 090 with your order number and details of the issue.
2. Provide proof: Attach photos or videos showing the defect, damage, or incorrect item.
3. Return the product: After approval, you will be instructed on how and where to return the item. Return shipping costs may apply unless the issue is due to our error.

4. Refund Options

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be processed through the following options:

• Original payment method (processing time: 5–10 business days).
• Store credit for future purchases.

5. Exchanges

We offer free exchanges for defective or damaged items, subject to product availability. Please contact us to arrange an exchange.

6. Late or Missing Refunds

If you haven’t received your refund within the expected time frame:

1. Check your bank account or payment platform again.
2. Contact your credit card company or bank, as it may take additional processing time.
3. If the issue persists, contact us at Email: support@afyamedsupplies.com.

7. Questions or Concerns

If you have any questions about our refund policy or need assistance, feel free to contact our support team.

We value your trust and aim to resolve any concerns quickly and professionally. Thank you for choosing AfyaMed Supplies!